Why Choose Us
Why Choose AKSEDGE for Call Center Outsourcing?
Why Choose Us
Omnichannel Engagement
Voice, chat, email, and social — we manage every customer touchpoint seamlessly from one unified platform.
Proven Expertise Across Verticals
BFSI, Telecom, OTT, Consumer Electronics, E-commerce, and SaaS — we know the nuances of each industry.
AI + Human Synergy
Proprietary platforms like Aksedge Assist and Aksedge Insights empower agents with real-time intelligence, reducing handling time and improving resolution accuracy.
Scalable Infrastructure
Enterprise-grade hosting on Azure with high availability, disaster recovery, and multi-site deployment capability.
Compliance & Security
ISO 9001:2015 | ISO/IEC 27001:2022 | GDPR & PCI-DSS compliant — your data and customers are always protected.
Performance-Focused Delivery
Advanced Quality Management (Aksedge QMS) ensures consistent service standards, while LMS-driven training keeps agents upskilled.
Certified & Compliant
Our Technology Stack
Azure
AI Tech
AWS
ZOHO
EPBX
Veem
Our Promise to You
24/7 Global Support
Global time zone coverage to match your customers’ needs.
Dedicated Account Managers
One partner, accountable for your success.
Custom-Built Solutions
Reduce overhead while improving service quality.
Consultation Form
Let’s Unlock Your Business Potential
At Aksedge Software and BPO, we don’t just answer calls — we build lasting relationships. Our call center solutions combine human empathy with AI-powered intelligence, helping enterprises deliver faster resolutions, better experiences, and measurable business growth.
Whether it’s customer support, collections, inside sales, or technical helpdesk, we provide 24/7 scalable operations that adapt to your business needs.
Schedule a Free Consultation
Fill in your details and one of our consultants will get in touch within 24 hours.
Frequently Asked Questions
How can I get started with Aksedge’s call center services?
It’s simple—reach out to us via our contact form or email. Our team will understand your business requirements, customize a solution, and set up your process quickly for smooth execution.
Which industries do you serve?
We serve a wide range of industries, including Banking & Finance, Healthcare, Retail & E-commerce, Telecom, and Travel & Hospitality. Our team is trained to adapt quickly to client-specific needs.
How does Aksedge ensure quality in customer interactions?
Our agents undergo rigorous training, use advanced call monitoring tools, and follow industry best practices. We combine technology with empathy to deliver consistent, high-quality customer experiences.
Can you handle both domestic and international call center processes?
Yes. We cater to both domestic and global clients, offering 24/7 multilingual support to ensure your customers are always taken care of—no matter where they are.
What type of call center services does Aksedge provide?
We specialize in inbound customer care, outbound inside sales, collections, and technical support. Our solutions are designed to improve customer satisfaction, generate revenue, and streamline business operations.
What is the response time if I contact your support team?
Our support team typically responds within 24 hours on business days. For urgent issues, we prioritize tickets to ensure faster resolution.
