Connecting Conversations. Driving Outcomes.
At Aksedge, we don’t just answer calls—we create experiences. With expertise in customer care, inside sales, and collections, our call center solutions are built to deliver measurable business results while keeping every interaction human and meaningful.
About Us
We Help Businesses Reach Their Full Potential.
Aksedge is a next-generation outsourcing partner helping businesses scale with customer-centric call center solutions. Our expertise spans across industries, and our approach is designed to strengthen client relationships, improve customer retention, and maximize revenue opportunities.
From inbound support to outbound sales and collections, we bring efficiency, empathy, and excellence into every customer touchpoint.
Business Growth
Drive sustainable growth with smart strategies.
Innovative Solutions
Creative ideas tailored to your business needs.
Expert Team
Skilled professionals dedicated to your success.
Proven Results
Trusted by clients with a strong success record.
Our Consulting Process
Our Proven Consulting Process
We follow a structured, step-by-step approach to deliver effective business solutions tailored to your goals.
From understanding your needs to executing strategies and measuring success, our process ensures clarity, efficiency, and measurable results at every stage.
Discovery & Analysis
We begin by understanding your business, challenges, and goals through in-depth research and discussions.
Strategy Development
Our experts design a customized plan with actionable strategies to address your unique business needs.
Implementation
We put the strategy into action, coordinating resources and executing tasks to deliver measurable impact.
Monitoring & Optimization
We continuously track progress, identify opportunities, and refine the approach for better efficiency.
Evaluation & Reporting
Finally, we measure results, provide insights, and ensure your business objectives are fully achieved.
Services
Back-Office Operations
Your core team should be focused on strategy - not stuck in paperwork. AKSEDGE offers back-office outsourcing solutions...
Learn MoreIT Services
In the digital economy, IT is the backbone of every operation. AKSEDGE provides end - to - end IT outsourcing solutions...
Learn MoreHR Outsourcing
HR is the engine that powers your people. Yet, managing it internally often consumes excessive time and resources. AKSED...
Learn MoreFinance & Accounting Services
Managing your organization’s finances demands accuracy, compliance, and time - three things often strained in grow...
Learn MoreTechnical support
Technology downtime can cost businesses thousands of dollars every minute. AKSEDGE provides 24/7 technical support servi...
Learn MoreCustomer support (voice/non-voice)
In today’s digital world, customer experience defines brand success. AKSEDGE offers comprehensive customer support...
Learn MoreWhy Choose Us
Why Choose AKSEDGE for Call Center Outsourcing?
At Aksedge Software and BPO, we don’t just answer calls — we build lasting relationships. Our call center solutions combine human empathy with AI-powered intelligence, helping enterprises deliver faster resolutions, better experiences, and measurable business growth.
Whether it’s customer support, collections, inside sales, or technical helpdesk, we provide 24/7 scalable operations that adapt to your business needs.
Omnichannel Engagement
Voice, chat, email, and social — we manage every customer touchpoint seamlessly from one unified platform.
Proven Expertise Across Verticals
BFSI, Telecom, OTT, Consumer Electronics, E-commerce, and SaaS — we know the nuances of each industry.
AI + Human Synergy
Proprietary platforms like Aksedge Assist and Aksedge Insights empower agents with real-time intelligence, reducing handling time and improving resolution accuracy.
Scalable Infrastructure
Enterprise-grade hosting on Azure with high availability, disaster recovery, and multi-site deployment capability.
Compliance & Security
ISO 9001:2015 | ISO/IEC 27001:2022 | GDPR & PCI-DSS compliant — your data and customers are always protected.
Performance-Focused Delivery
Advanced Quality Management (Aksedge QMS) ensures consistent service standards, while LMS-driven training keeps agents upskilled.
Consultation Form
Let’s Unlock Your Business Potential
At Aksedge Software and BPO, we don’t just answer calls — we build lasting relationships. Our call center solutions combine human empathy with AI-powered intelligence, helping enterprises deliver faster resolutions, better experiences, and measurable business growth.
Whether it’s customer support, collections, inside sales, or technical helpdesk, we provide 24/7 scalable operations that adapt to your business needs.
Schedule a Free Consultation
Fill in your details and one of our consultants will get in touch within 24 hours.
Frequently Asked Questions
How can I get started with Aksedge’s call center services?
It’s simple—reach out to us via our contact form or email. Our team will understand your business requirements, customize a solution, and set up your process quickly for smooth execution.
Which industries do you serve?
We serve a wide range of industries, including Banking & Finance, Healthcare, Retail & E-commerce, Telecom, and Travel & Hospitality. Our team is trained to adapt quickly to client-specific needs.
How does Aksedge ensure quality in customer interactions?
Our agents undergo rigorous training, use advanced call monitoring tools, and follow industry best practices. We combine technology with empathy to deliver consistent, high-quality customer experiences.
Can you handle both domestic and international call center processes?
Yes. We cater to both domestic and global clients, offering 24/7 multilingual support to ensure your customers are always taken care of—no matter where they are.
What type of call center services does Aksedge provide?
We specialize in inbound customer care, outbound inside sales, collections, and technical support. Our solutions are designed to improve customer satisfaction, generate revenue, and streamline business operations.
What is the response time if I contact your support team?
Our support team typically responds within 24 hours on business days. For urgent issues, we prioritize tickets to ensure faster resolution.
Contact
Contact Information
We’d love to hear from you. Reach out for project inquiries, partnerships, or customer support.
