Healthcare

Delivering HIPAA-compliant support, medical billing, IT services, and patient experience management.

Why Our Customers Trust Us

Transforming Healthcare with Secure, Scalable Outsourcing & IT Solutions

We adhere strictly to HIPAA, GDPR & other regional healthcare privacy norms — your patient data is treated like gold.
24/7 multilingual patient care & medical helpdesk: we’re here whenever help is needed.
Deep domain expertise: hospitals, diagnostic labs, telemedicine platforms, insurance firms — we’ve walked in your shoes.
Staffed by healthcare professionals, certified coders, IT specialists — combining compassion + technical rigor.

Services We Offer for Healthcare

Healthcare IT & Cloud Solutions

Secure, HIPAA-compliant cloud infrastructure and hosting
Seamless EHR/EMR integration & system management
Data backup, cybersecurity, disaster recovery

Medical Billing & Claims Processing

Precise medical coding, ICD & CPT compliance
Claims submission, follow-ups, denial management
Reducing errors & boosting your reimbursement turnaround

Patient Support & Appointment Scheduling

Helpline service around the clock for patient queries and reassurance
Smart scheduling: reminders, reschedules, and follow-ups
Multilingual support so no one’s left confused

Back-Office & Records Management

Digitization of patient records, secure storage & retrieval
Insurance document handling: eligibility, coverage verification
Ensuring data integrity and audit readiness

HR Outsourcing for Hospitals

Recruiting healthcare staff: nurses, front-desk, medical coders etc.
Payroll, compliance with local labor & healthcare regulations
Training/onboarding to maintain service quality & regulatory knowledge

Why Choose Us

Why Choose Our Services

Why Choose AKSEDGE for Call Center Outsourcing?

At Aksedge Software and BPO, we don’t just answer calls — we build lasting relationships. Our call center solutions combine human empathy with AI-powered intelligence, helping enterprises deliver faster resolutions, better experiences, and measurable business growth.
Whether it’s customer support, collections, inside sales, or technical helpdesk, we provide 24/7 scalable operations that adapt to your business needs.

Omnichannel Engagement

Voice, chat, email, and social — we manage every customer touchpoint seamlessly from one unified platform.

Proven Expertise Across Verticals

BFSI, Telecom, OTT, Consumer Electronics, E-commerce, and SaaS — we know the nuances of each industry.

AI + Human Synergy

Proprietary platforms like Aksedge Assist and Aksedge Insights empower agents with real-time intelligence, reducing handling time and improving resolution accuracy.

Scalable Infrastructure

Enterprise-grade hosting on Azure with high availability, disaster recovery, and multi-site deployment capability.

Compliance & Security

ISO 9001:2015 | ISO/IEC 27001:2022 | GDPR & PCI-DSS compliant — your data and customers are always protected.

Performance-Focused Delivery

Advanced Quality Management (Aksedge QMS) ensures consistent service standards, while LMS-driven training keeps agents upskilled.

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Frequently Asked Questions

Is my patient data safe with you?

Absolutely. All teams use secured, encrypted systems. We enforce strict access controls, regular audits, and full compliance with HIPAA and GDPR.

Can I start small and then scale?

Yes. We’ve built our operations to be modular. You can begin with one service (say appointment scheduling), then expand into billing, back office, etc.

Do you support multilingual operations?

Of course. We have agents fluent in multiple languages, helping ensure patients feel comfortable and well‐understood.

What turnaround times can I expect for claims & billing?

We aim to reduce billing cycle times significantly. Depending on complexity, typical TATs are between X to Y days (we can provide exact estimates after reviewing your current workflows).

How do we get started?

Simple: fill out our consultation form / contact us. We’ll audit your current process, suggest a roadmap, and deliver a pilot or onboarding plan quickly.

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