Privacy Policy

Effective Date: 15 Sep 2025

Company Name: Aksedge Private Limited.

At Aksedge Private Limited, we are committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy explains how we collect, use, store, and safeguard data in connection with our call center, BPO, and outsourcing services.

1. Information We Collect

We may collect and process the following categories of information:

• Personal Information: Name, phone number, email address, postal address, and identity details (where required).
• Business Information: Company details, designation, and work-related contact information.
• Financial Information: Payment and billing details, processed only when relevant to client projects.
• Sensitive Data: Health records, account details, or other regulated data handled on behalf of clients.
• Communication Records: Call recordings, chat transcripts, emails, and customer support interactions.
• Technical Data: IP addresses, browser type, device information, system logs, and cookies for security and analytics.

2. How We Use Information

We process personal and business information strictly for:

• Delivering call center, BPO, and outsourcing services.
• Quality monitoring, compliance, and training (including call recordings).
• Identity verification, fraud prevention, and security.
• Service improvement, analytics, and reporting.
• Legal, regulatory, and contractual compliance.
• Communication with clients, employees, and end-customers as required by projects.

3. Legal Basis for Processing

We process data under the following legal grounds:

• Contractual necessity – fulfilling service agreements.
• Legal obligations – complying with laws and regulations.
• Legitimate interests – improving services and ensuring security.
• Consent – where explicitly required (e.g., marketing, sensitive data handling).

4. Data Sharing and Disclosure

We may share data only with:

• Authorized employees and agents on a need-to-know basis.
• Third-party service providers (such as IT hosting, cloud services, or payment gateways) under strict confidentiality agreements.
• Clients for whom we act as a service provider.
• Regulators, auditors, or law enforcement where legally required.
• We do not sell, trade, or rent personal information.

5. Data Retention

• Data is retained only for as long as required to:
• Fulfill contractual and service obligations.
• Meet compliance, regulatory, and audit requirements.
• Resolve disputes.

After this period, information is securely deleted or anonymized.

6. Data Security

Aksedge Private Limited employs strict measures to safeguard information, including:

• Encryption of sensitive data.
• Secure servers, firewalls, and restricted access.
• Regular audits and compliance reviews.
• Employee training on confidentiality and data protection.
• We comply with ISO/IEC 27001:2022, PCI DSS, and GDPR requirements.

7. International Data Transfers

Where personal data is transferred outside its country of origin, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections.

8. Your Rights

Subject to applicable law, you may:

• Access, correct, or update your personal information.
• Request deletion or restriction of processing.
• Object to processing where applicable.
• Withdraw consent at any time (where consent is the basis of processing).
• File a complaint with the relevant data protection authority.
• Requests can be submitted to [email protected].

9. Cookies and Tracking

Our website may use cookies and similar technologies for:

• Improving functionality and user experience.
• Session management and security.
• Analytics and performance monitoring.
• Users can control cookie settings via their browser.

10. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on our website with the revised effective date.

12. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact:

Aksedge Private Limited
Email: [email protected]
Phone: 120 -4408400