Customer Support Executive
Inbound
Customer Support Executive
Job Description
Department: Operations / Logistics / Supply Chain Management
Experience Required: 6 months – 1 year (Graduate)
Job Description
The candidate will be responsible for managing courier bookings, tracking consignments, resolving delivery issues, and coordinating with hubs and delivery partners to ensure timely movement of shipments.
Key Responsibilities
Operations & Shipment Handling
- Process courier bookings
- Generate AWB / shipment labels Track shipments
- Coordinate with hubs, vendors, and delivery agents for smooth movement
- Monitor first-mile and last-mile delivery performance
- Ensure proper scanning, bagging, and manifest management
- Customer & Client Coordination Handle client queries related to pick up, delivery, delays
Eligibility Criteria
Graduation (Mandatory)
Minimum 6months experience in courier, logistics, e-commerce, or supply chain operations Experience in shipment tracking or hub operations will be an advantage KPIs / Performance Metrics Shipment TAT adherence NDR closure rate RTO reduction Customer satisfaction score Data accuracy & system updates Salary Range As per industry standards + Incentives
Training Criteria
7 Days classroom training + certification
Responsibilities
- Inbound Calls, Client coordination, Handle client queries
Requirements
- Good communication skills (Hindi & excellent English), Logistic & Supply Chain Management Experience - Min. 6 months, Graduation mandatory and Knowledge specific preferred
Apply Online
Life at AKSEDGE
- Employee First Philosophy – Your growth is our priority.
- Continuous Learning – Upskilling programs and certifications.
- Diversity & Inclusion – A welcoming environment for everyone.
- Career Growth – Clear pathways to leadership roles.
- Work-Life Balance – Flexible policies and wellness programs.
Why Work With Us?
Competitive salaries & benefits.
Opportunities to work on global projects.
Employee recognition programs.
Access to cutting-edge technology.
Consultation Form
Let’s Unlock Your Business Potential
At Aksedge Software and BPO, we don’t just answer calls — we build lasting relationships. Our call center solutions combine human empathy with AI-powered intelligence, helping enterprises deliver faster resolutions, better experiences, and measurable business growth.
Whether it’s customer support, collections, inside sales, or technical helpdesk, we provide 24/7 scalable operations that adapt to your business needs.
Schedule a Free Consultation
Fill in your details and one of our consultants will get in touch within 24 hours.
Frequently Asked Questions
How can I get started with Aksedge’s call center services?
It’s simple—reach out to us via our contact form or email. Our team will understand your business requirements, customize a solution, and set up your process quickly for smooth execution.
Which industries do you serve?
We serve a wide range of industries, including Banking & Finance, Healthcare, Retail & E-commerce, Telecom, and Travel & Hospitality. Our team is trained to adapt quickly to client-specific needs.
How does Aksedge ensure quality in customer interactions?
Our agents undergo rigorous training, use advanced call monitoring tools, and follow industry best practices. We combine technology with empathy to deliver consistent, high-quality customer experiences.
Can you handle both domestic and international call center processes?
Yes. We cater to both domestic and global clients, offering 24/7 multilingual support to ensure your customers are always taken care of—no matter where they are.
What type of call center services does Aksedge provide?
We specialize in inbound customer care, outbound inside sales, collections, and technical support. Our solutions are designed to improve customer satisfaction, generate revenue, and streamline business operations.
What is the response time if I contact your support team?
Our support team typically responds within 24 hours on business days. For urgent issues, we prioritize tickets to ensure faster resolution.
