Job Description
We are looking for a dynamic and customer-focused individual to join our team as a Customer Support Executive – Voice. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring customer satisfaction. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to manage customer interactions professionally.

Responsibilities

• Handle customer calls and respond to queries in a timely and professional manner
• Provide accurate information about products/services
• Resolve customer complaints and escalate issues when necessary
• Maintain records of customer interactions and feedback
• Ensure high levels of customer satisfaction and adherence to service quality standards

Responsibilities

• Excellent verbal communication skills in English and local languages
• Prior experience in voice process/customer service preferred
• Good listening and problem-solving skills
• Ability to work in shifts and handle pressure situations
• Basic computer knowledge